ALOZIE ANGUS ASIKA
OBJECTIVE
To provide high quality, direct patient care with an eye towards obtaining RN licensure
EDUCATIONAL BACKGROUND
Current : Nursing Assistant Training Program
American Red Cross of South East Michigan
Current Eastern Michigan University
Graduate Certificate in Marketing expected December 2010.
1998 - 1999 University of Lagos, Lagos, Nigeria
Ms Marketing
1988 – 1994 University of Lagos, Lagos, Nigeria
Bs Industrial Relations and Personnel Management
WORK EXPERIENCE
December 2008 - June 2010 : Customer Service Manager
Fifth Third Bank
Argyle / Wisner Banking Center.
Duties and Responsibilities
Responsible for day to day operations and risk management of financial center
Promoting good customer relations by consistently providing premier customer satisfaction
Partnering with Retail and Risk Administration Manager team to keep current on all policy and procedures and keeping staff up to date
Developing Customer Service Representatives through training and coaching for premier delivery of customer care
April 2008 -December 2008: Branch Sales Manager
Charter One Bank
Jackson Kroger In Store Branch
Duties and Responsibilities
Managing all functions and staff of the branch
Maximizing branch revenues, sales and customer satisfaction
Responsible for branch compliance with bank policies, procedures and operational integrity
Prospecting for new small business customers
Maintaining and developing relationships with existing small business customers
Representing bank in local community organizations
Coaching and training staff as needed
May 2007 – April 2008: Assistant Branch Manager
Charter One Bank
Jackson Kroger In Store Branch
1100 W Argyle Road, Jackson MI
Duties and Responsibilities
Overall responsibility for daily operations
Providing sales leadership to ensure franchise growth
Scheduling Bankers/ Customer service representatives to ensure adequate coverage
Responsible for keeping branch in compliance with all bank policies and procedures
Preparing branch for internal audit
Responding to complex customer complaints and questions
Coordinating special events such as Customer Appreciation Day
Monitoring branch service quality levels and coaching staff to achieve appropriate levels
November 2004 – May 2007 Retail Sales and Service Representative
3rd Key Supervisor
Charter One Bank
3615 Washtenaw Avenue Ann Arbor MI
Duties and Responsibilities
Performing a variety of duties to assist customers on the banking floor
Proactive sel...
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